Theoretical overview of the innovation system for service sector: some remarks of research methodology
Keywords:
Sectorial innovation system, Research methodology, Service sectorAbstract
Innovation in service sector as well as the innovation system for service sector has not been studied in Vietnam. The overall study on the innovation system of sertvice sector is necessary to indicate the specific features of this sector. On basis of these specific features of the innovation system of service sector the paper gives some remarks on research methodology to help better research works on innovation activities in service sector.
Code: 20042401
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References
Tiếng Việt
1. Tổng cục Thống kê (2018). Hệ thống ngành kinh tế Việt Nam 2018.
2. Đinh Tuấn Minh và Nguyễn Thùy Liên (2019). “Hệ thống đổi mới sáng tạo ngành về dịch vụ thanh toán của Việt Nam: một số đánh giá sơ bộ”. Tạp chí Chính sách và Quản lý KH&CN, Tập 8, số 4/2019.
Tiếng Anh
3. OECD and Eurostat (2018). Oslo Manual: Guidelines for collecting, Reporting and Using Data on innovation, 4th edition. Paris: OECD Publishing.
4. Allam, I., and Perry, C. (2002). “A customer-oriented new service development process”. Journal of Services Marketing, 515-534.
5. Barras, R. (1986). “Towards a theory of innovation in services”. Research Policy, 161-173.
6. Chesbrough, H. (2011). Open services innovation: rethinking your business to grow and compete in a new era. Wiley, New York.
7. Dadfar, H., Brege, S., and Semnani, S. (2013). “Customer involvement in service production, delivery and quality: the challenges and opportunities”. International Journal of Quality and Service Sciences, 46-65.
8. David, P. (1990). “The Dynamo and the Computer: An Historical Perspective on the Modern Productivity Paradox”. American Economic Review, 355-361.
9. Edvardsson, B., Gustafsson, A., Kristensson, P., & Witell, L. (2010). Service innovation and customer. In M. PP, Handbook of service science: research and innovations in the service economy (pp. 561-576). Springer, New York.
10. Ettlie, J., & Rosenthal, S. (2012). “Service innovation in manufacturing”. Journal of Service Managemen, 440-454.
11. Franke, N., and Shah, S. (2003). “How communities support innovative activities: an exploration of assistance and sharing among end users”. Research Policy, 157-178.
12. Hacklin, F., Adamsson, N., Marxt, C., and Norell, M. (2005). “Design for convergence: managing technological partnerships and competencies across and within industries”. Paper presented to the International conference on engineering design (ICED), Melbourne 15-18 Aug 2005.
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14. Hill, T. P. (1999), “Tangibles, intangibles, and services: a new taxonomy for the classification of output”, Canadian Journal of Economics, Vol.32, No.2, April 1999, pp.426-446.
15. Kuusisto, J., and Meyer, M. (2003). “Insights into services and innovation in the knowledge intensive economy”. Technology Review.
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17. Malerba, F. (2002). “Sectoral systems of innovation and production”. Research Policy, 31(2), 247-264.
18. Malerba, F. (2005). Sectoral systems: how and why innovation differs across sectors. In The Oxford handbook of innovation (pp. 181-208). Oxford: Oxford University Press.
19. Mathieu, V. (2001). “Product services: from a service supporting the product to a service supporting the client”. Journal of Business and Industry Marketing, 39-58.
20. Miles, I. (2005). Innovation in services. In: Fagerberg J, Mowery DC, Nelson RR (eds) The Oxford handbook of innovation. Oxford University Press, 433-458.
21. Miozzo, M., and Soete, L. (2001). “Internationalization of Services: A Technological Perspective”. Technological Forecasting and Social Change, 159-185.
22. Moeller, S. (2010). “Characteristics of services - a new approach uncovers their value”. Journal of Services Marketing, 24/5 (2010) 359-368.
23. Moller, K., Rajala, R., & Westerlund, M. (2008). “Service innovation myopia? A new recipe for client provider value creation”. California Management Review, 511-533.
24. Nambisan, S. (2002). “Designing virtual customer environments for new product development: toward a theory”. The Academy of Management Review, 392-413.
25. Newbury, P. M. (2016). Technological change and the evolution of sectoral systems of innovation in highly regulated industries: a study of the australian electricity industry. A thesis submitted for the degree of Doctor of Philosophy at The University of Queensland in 2016.
26. Ozyilmaz, A., & Berg, D. (2009). “The role of information technology in service innovation in the two different quadrants of the service-process matrix”. International Journal of Services Technology and Management, 247-271.
27. Pavitt, K. (1984). “Sectoral patterns of technical change: towards a taxonomy and a theory”. Research Policy, 13, 343-373.
28. Piller, F., Schubert, P., Koch, M., & Moslein, K. (2004). From mass customisation to collaborative customer co-design. Proceedings of the european conference on information systems (ECIS). Turku.
29. Randhawa, K., & Scerri, M. (2015). “Service innovation: A review of the literature”. The Handbook of Service Innovation.
30. Salter, A., & Tether, B. (2007). Innovation in services through the looking glass of innovation studies.
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33. Tether, B. S. and J. S. Metcalfe (2004). Services and “Systems of Innovation”. In Malerba, F. (ed.). Sectoral Systems of Innovation: Concepts, Issues, and Analyses of Six Major Countries in Europe. Cambridge Univeristy Press, Cambridge, UK.
34. Trott, P. (2012). Innovation management and new product development. Pearson Education.
35. Wolak, R., Kalafatis, S., and Harris, P. (1998). “An Investigation Into Four Characteristics of Services”. Journal of Empirical Generalisations in Marketing Science.
36. Zeithaml, V., and Bitner, M. (2003). Services marketing: integrating customer focus across the firm.
1. Tổng cục Thống kê (2018). Hệ thống ngành kinh tế Việt Nam 2018.
2. Đinh Tuấn Minh và Nguyễn Thùy Liên (2019). “Hệ thống đổi mới sáng tạo ngành về dịch vụ thanh toán của Việt Nam: một số đánh giá sơ bộ”. Tạp chí Chính sách và Quản lý KH&CN, Tập 8, số 4/2019.
Tiếng Anh
3. OECD and Eurostat (2018). Oslo Manual: Guidelines for collecting, Reporting and Using Data on innovation, 4th edition. Paris: OECD Publishing.
4. Allam, I., and Perry, C. (2002). “A customer-oriented new service development process”. Journal of Services Marketing, 515-534.
5. Barras, R. (1986). “Towards a theory of innovation in services”. Research Policy, 161-173.
6. Chesbrough, H. (2011). Open services innovation: rethinking your business to grow and compete in a new era. Wiley, New York.
7. Dadfar, H., Brege, S., and Semnani, S. (2013). “Customer involvement in service production, delivery and quality: the challenges and opportunities”. International Journal of Quality and Service Sciences, 46-65.
8. David, P. (1990). “The Dynamo and the Computer: An Historical Perspective on the Modern Productivity Paradox”. American Economic Review, 355-361.
9. Edvardsson, B., Gustafsson, A., Kristensson, P., & Witell, L. (2010). Service innovation and customer. In M. PP, Handbook of service science: research and innovations in the service economy (pp. 561-576). Springer, New York.
10. Ettlie, J., & Rosenthal, S. (2012). “Service innovation in manufacturing”. Journal of Service Managemen, 440-454.
11. Franke, N., and Shah, S. (2003). “How communities support innovative activities: an exploration of assistance and sharing among end users”. Research Policy, 157-178.
12. Hacklin, F., Adamsson, N., Marxt, C., and Norell, M. (2005). “Design for convergence: managing technological partnerships and competencies across and within industries”. Paper presented to the International conference on engineering design (ICED), Melbourne 15-18 Aug 2005.
13. Hill, T.P. (1977). “On goods and services”. Review of Income and Wealth, 23, pp. 315-338.
14. Hill, T. P. (1999), “Tangibles, intangibles, and services: a new taxonomy for the classification of output”, Canadian Journal of Economics, Vol.32, No.2, April 1999, pp.426-446.
15. Kuusisto, J., and Meyer, M. (2003). “Insights into services and innovation in the knowledge intensive economy”. Technology Review.
16. Levitt, T. (1972). “Production line approach to service”. Harvard Business Review, 41-52.
17. Malerba, F. (2002). “Sectoral systems of innovation and production”. Research Policy, 31(2), 247-264.
18. Malerba, F. (2005). Sectoral systems: how and why innovation differs across sectors. In The Oxford handbook of innovation (pp. 181-208). Oxford: Oxford University Press.
19. Mathieu, V. (2001). “Product services: from a service supporting the product to a service supporting the client”. Journal of Business and Industry Marketing, 39-58.
20. Miles, I. (2005). Innovation in services. In: Fagerberg J, Mowery DC, Nelson RR (eds) The Oxford handbook of innovation. Oxford University Press, 433-458.
21. Miozzo, M., and Soete, L. (2001). “Internationalization of Services: A Technological Perspective”. Technological Forecasting and Social Change, 159-185.
22. Moeller, S. (2010). “Characteristics of services - a new approach uncovers their value”. Journal of Services Marketing, 24/5 (2010) 359-368.
23. Moller, K., Rajala, R., & Westerlund, M. (2008). “Service innovation myopia? A new recipe for client provider value creation”. California Management Review, 511-533.
24. Nambisan, S. (2002). “Designing virtual customer environments for new product development: toward a theory”. The Academy of Management Review, 392-413.
25. Newbury, P. M. (2016). Technological change and the evolution of sectoral systems of innovation in highly regulated industries: a study of the australian electricity industry. A thesis submitted for the degree of Doctor of Philosophy at The University of Queensland in 2016.
26. Ozyilmaz, A., & Berg, D. (2009). “The role of information technology in service innovation in the two different quadrants of the service-process matrix”. International Journal of Services Technology and Management, 247-271.
27. Pavitt, K. (1984). “Sectoral patterns of technical change: towards a taxonomy and a theory”. Research Policy, 13, 343-373.
28. Piller, F., Schubert, P., Koch, M., & Moslein, K. (2004). From mass customisation to collaborative customer co-design. Proceedings of the european conference on information systems (ECIS). Turku.
29. Randhawa, K., & Scerri, M. (2015). “Service innovation: A review of the literature”. The Handbook of Service Innovation.
30. Salter, A., & Tether, B. (2007). Innovation in services through the looking glass of innovation studies.
31. Sampson, S. (2001). The unified services theory approach to services operations management. POM 2001 Meeting - Orlando, Florida. Service Operations Management Track.
32. Sampson, S. (2007). An operations paradigm for services. POMS-college of services, London Business School, UK.
33. Tether, B. S. and J. S. Metcalfe (2004). Services and “Systems of Innovation”. In Malerba, F. (ed.). Sectoral Systems of Innovation: Concepts, Issues, and Analyses of Six Major Countries in Europe. Cambridge Univeristy Press, Cambridge, UK.
34. Trott, P. (2012). Innovation management and new product development. Pearson Education.
35. Wolak, R., Kalafatis, S., and Harris, P. (1998). “An Investigation Into Four Characteristics of Services”. Journal of Empirical Generalisations in Marketing Science.
36. Zeithaml, V., and Bitner, M. (2003). Services marketing: integrating customer focus across the firm.
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Published
19-06-2020
How to Cite
Minh, D. T., Binh, D. T. T., & Lien, N. T. (2020). Theoretical overview of the innovation system for service sector: some remarks of research methodology. Journal SCIENCE AND TECHNOLOGY POLICIES AND MANAGEMENT, 9(1), 55–72. Retrieved from https://vietnamstijournal.net/index.php/JSTPM/article/view/324
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STUDIES OF STRATEGIES AND MANAGEMENT
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